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PELICAN APPLIANCE
Customer Property Protection, Service Authorization & Liability Acknowledgment

Pelican Appliance is a trade name of 11580876 Canada Inc. This agreement applies to appliance repair, maintenance, installation, inspection, diagnosis, and related services performed at the customer's residence or property by Pelican Appliance and its technicians.

1. Authorization to Perform Appliance Service

I, the undersigned customer or authorized property representative, authorize Pelican Appliance and its assigned technician(s) to enter the property and perform the requested appliance service.

I understand that appliance repair and service may involve electrical connections, water supply lines, drainage systems, gas connections where applicable, heavy appliances, restricted working spaces, and the movement or repositioning of equipment.

I authorize the technician to perform reasonable activities necessary to inspect, diagnose, repair, or service the appliance, subject to the agreed scope of work.

2. Acknowledgment of Property Damage Risks

I understand and acknowledge that appliance servicing may involve certain unavoidable or inherent risks, including but not limited to:

A. Water Damage

• Water leakage, spills, or discharge from water supply hoses, drain lines, valves, pumps, or appliance components.
• Residual water released during disconnection, testing, repair, or reinstallation.
• Water damage to flooring, cabinets, walls, ceilings, furniture, or other personal property.

B. Electrical Damage

• Electrical hazards associated with appliance wiring, power supplies, electrical components, and connections.
• Electrical interruptions, tripped breakers, or damage to electrical components during authorized testing or servicing.
• Existing electrical deficiencies, improper wiring, or unsafe electrical installations that may be discovered during service.

C. Moving and Handling Appliances

• Scratches, scuffs, dents, or other marks to flooring, hardwood, laminate, tile, vinyl, carpets, walls, cabinets, doorways, countertops, and surrounding surfaces.
• Damage associated with moving, sliding, lifting, repositioning, or accessing heavy appliances.
• Risks associated with appliances that are built-in, tightly fitted, improperly installed, or difficult to access.

D. Existing Conditions and Hidden Defects

• Pre-existing damage, deterioration, corrosion, structural deficiencies, or improper installations.
• Defects that are concealed or not reasonably discoverable before service begins.
• Damage that may become apparent when an appliance is moved, disconnected, opened, or serviced.

3. Customer Responsibilities

I agree to:

1. Provide a safe and reasonably accessible work area.
2. Remove personal belongings, valuables, and fragile items from the immediate service area.
3. Disclose known water leaks, electrical problems, structural concerns, and other hazards.
4. Inform the technician of delicate flooring, recently installed flooring, damaged surfaces, or other property conditions requiring special care.
5. Ensure that the appliance is accessible and that any required clearances are available.
6. Secure pets and keep children and unauthorized persons away from the work area.
7. Inform the technician of any restrictions on moving or repositioning the appliance.
8. Obtain any necessary permission from the property owner, landlord, condominium corporation, or other authorized party.

If the work area is unsafe or the appliance cannot be serviced safely, Pelican Appliance may decline or discontinue the service.

4. Limited Release and Assumption of Risk

I acknowledge that certain risks of appliance servicing may be inherent in the nature of the work and may not be completely eliminated despite reasonable precautions.

To the fullest extent permitted by applicable Ontario law, I voluntarily assume the ordinary and reasonably foreseeable risks associated with the authorized appliance service described in this agreement.

To the fullest extent permitted by law, I agree that Pelican Appliance, its owners, employees, technicians, contractors, and representatives shall not be held liable for loss or damage to property arising solely from:

• The ordinary and inherent risks of authorized appliance servicing;
• Pre-existing conditions or hidden defects;
• Unsafe or improper appliance installations;
• Conditions or hazards that were not disclosed to the technician;
• The customer's failure to prepare or protect the work area;
• The customer's refusal of reasonable safety precautions; or
• Damage that is not caused by the negligence, breach of contract, or other legally actionable conduct of Pelican Appliance or its technician(s).

This limited release is not intended to exclude or restrict liability for negligence, breach of contract, or any other liability that cannot legally be excluded or restricted under Ontario law.

5. No Blanket Waiver of Legal Rights

I understand that this agreement is not intended to waive any statutory rights or remedies that cannot legally be waived.

Nothing in this agreement shall:

• Exclude liability where such exclusion is prohibited by law;
• Limit any non-waivable rights under applicable Ontario consumer protection legislation;
• Authorize unsafe work or a breach of applicable safety regulations;
• Relieve Pelican Appliance or its technicians from any duty of care that cannot legally be excluded; or
• Prevent a party from pursuing a claim where the law permits such a claim.

Any provision of this agreement found to be unenforceable shall be severed or limited to the minimum extent necessary, and the remaining provisions shall continue to apply to the extent permitted by law.

6. Customer Acknowledgment and Consent

By signing below, I confirm that:

• I have read and understood this agreement.
• I understand the risks associated with appliance repair and service.
• I have had the opportunity to ask questions before signing.
• I voluntarily authorize Pelican Appliance to perform the requested service.
• I understand that this agreement may affect my legal rights to the extent permitted by Ontario law.
• I understand that this agreement does not remove any rights that cannot legally be waived.
• I acknowledge that I am the property owner or have authority to provide this consent.

7. Electronic Signature and Agreement

I agree that my electronic signature, when properly associated with this agreement, is intended to have the same effect as my handwritten signature to the extent permitted by applicable law.

I acknowledge that I have been provided with an opportunity to review and retain a copy of this agreement.

Agreement version: v1 (November 2026)